Shipping Policy
At Harmony Proteins, we are committed to delivering your favorite collagen-infused matcha products quickly and reliably. Our goal is to make sure you receive your order on time and in perfect condition.
Shipping Details:
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: Standard shipping takes 3-5 business days within the U.S., depending on your location.
- Shipping Costs: Free shipping on orders over $50 within the U.S. For orders under $50, a flat rate of $4.99 applies.
- Order Tracking: Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.
International Shipping:
We currently ship to select international destinations. Shipping rates and delivery times vary based on location. Additional customs fees may apply depending on your country’s regulations.
Returns and Exchanges:
If you’re not completely satisfied with your purchase, you can return unopened items within 14 days of delivery for a full refund. Items must be in their original condition and packaging. Please contact our support team to initiate a return or exchange.
Issues with Your Order:
If your order arrives damaged or there’s an issue with delivery, please contact our customer support team within 7 days of delivery for assistance.
Contact Us:
Have questions about shipping? Contact us – we’re happy to help!